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Products are made to order. Your total delivery estimate includes production time and shipping time, which vary by product, destination and the delivery method available for your order.
Review the available shipping options, charges and estimates at checkout. Delivery dates are estimates and can be affected by carrier delays or customs processing.
For our current delivery information, read the Shipping Policy. Tracking details are sent by email after dispatch when available.
Questions? Contact support@xguidance.com.
Please read our Refund Policy before ordering. It explains the current return window, eligibility, exclusions and refund process.
Custom and personalized products have specific return restrictions. If an item arrives damaged, defective or incorrect, contact us promptly with your order number and clear photos of the item and packaging so we can review the issue.
To request a return, email Refund@xguidance.com before sending any item back. We will provide the relevant next steps.
Every XGuidance piece is created with intention. Our products are made-to-order, meaning each item is produced especially for you after purchase. This approach allows us to focus on quality while reducing unnecessary waste.
By choosing made-to-order, you support a more mindful and sustainable way of creating. Thank you for being part of a conscious fashion movement.
Learn more about our philosophy on About XGuidance .
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